We very rarely have an issue in this department, but if you do come across a technical issue, log a call with our Information Desk on 0861 911 OPS (677). If it is after hours, please contact Jacques Meiring direct on 082 872 3542 and we will make sure to send out a technician after assessing the severity of the problem.
Yes, when your initial contract is entered into, that information should be collected by our staff and uploaded onto our control room system. Should your circumstances change at any time, we request that you email us and advise us on firstname.lastname@example.org giving the new information, whereafter a staff member will contact you to verify your identity and the correctness of the information provided.
Firstly, contact the control room on 0861 911 OPS (677), advise them of your details and that you intend to test your alarm. The control room operator will explain the process to you. Our peak times are from 07:00 – 09:00 and between 16:00 and 18:30. We request all clients to please test their alarms outside these periods.
You are requested to submit this information in writing to our Information Desk on email@example.com with the subject ‘client information update’ providing your details and the information you wish to be changed. Our Customer Relations Officer will then contact you to verify your identity and what information must be changed.
Various methods can be used for your alarm to communicate with the control room. For example, radio, telephone, IP, GSM or GPRS. To ensure that your signal is received and is not interfered with (for example by cutting your phone line) we recommend that where possible, two methods are used to connect your alarm to the control room.
Testing our response time by purposely activating the alarm and not cancelling puts other people’s lives at risk who have a real emergency. As a result, purposely testing a response time is prohibited in your agreement with us.